Privacy Policy

Effective Date: May 20, 2024

Welcome to the Savers Privacy Policy. This Policy describes how Savers and its group stores and companies collect and use your personal data. Please read this Privacy Policy carefully to understand how we use your personal information in connection with our stores, websites, applications, loyalty programs, donation programs, and other services (“Services”).

This Privacy Policy also describes how we use your personal data in connection with your participation in any of our donation programs, including GreenDrop.

This Privacy Policy applies to all of our Services worldwide, including all websites and applications linked to it. However, if you are a resident of Canada or Australia, you may be subject to additional laws, so please review the International Customers section of this Policy to understand how we comply with local laws.

Our Privacy Policy includes:

• WHO WE ARE

• GENERAL DISCLOSURES

• WHAT INFORMATION WE COLLECT AND FOR WHAT PURPOSES

• WHAT IS “PERSONAL INFORMATION”?

• WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION

• THIRD PARTIES

• MARKETING AND ADVERTISING

• ANALYTICS

• LINKING SITES

• SOCIAL MEDIA

• HOW LONG WE RETAIN YOUR INFORMATION

• CHILDREN’S DATA

• RETENTION OF PERSONAL INFORMATION

• SECURITY

• YOUR DATA RIGHTS

• INTERNATIONAL CUSTOMERS

• CHANGES TO THIS PRIVACY POLICY

• CONTACT US

This Privacy Policy is supplemented by our:

• INTERNATIONAL PRIVACY NOTICE

• COOKIES POLICY

WHO WE ARE

TVI, Inc. d/b/a Savers is the controller and operator of multiple Services, including Savers®, Value Village®, 2nd Ave.®, and other retail thrift store brands, as well as GreenDrop® and other donation sites and services accepting donations of gently used clothing, shoes, household goods and other items on behalf of our non-profit partners at our stores and surrounding communities. For information on our family of brands, see our website here. When you share data with one of our Services, it is generally shared across our Savers family of brands as described in this Privacy Policy.

GENERAL DISCLOSURES

Each of the websites and mobile applications used to provide the Services are hosted in the United States. Your personal information collected by third party service providers and other vendors on our behalf is aggregated and transferred to the United States to improve our Services to you.

If you are a Savers customer outside the United States and do not wish to allow the transfer of your personal information to the United States, you should not use these sites and you should opt-out of the collection of cookies. View our Cookies Policy.

WHAT INFORMATION WE COLLECT AND FOR WHAT PURPOSES

We collect a variety of different kinds of personal information from a variety of different individuals. What information we collect and the purposes for which it is collected will depend on the context of how you use our sites or Services. Therefore, just because this Privacy Policy lists a particular data collection practice does not mean that we have necessarily collected that data from you. Instead, please review the applicable disclosures below to learn about how we may have collected personal information from you depending on how you have interacted with us.

WHAT IS “PERSONAL INFORMATION”?

In this Privacy Policy, “personal information” generally means any information that can be used, either alone or in combination with other information, to identify an individual. This includes information such as your name, mailing address, e-mail address, telephone number, or any other contact details. It may also include other types of more technical information, but only when this information can identify you as an individual, such as your IP address, the device you use to access our sites and details on your usage of our sites or Services. Information that is anonymized and cannot be associated with an identifiable individual is not considered to be personal information, if it is, at all times, reasonably foreseeable in the circumstances that this information irreversibly no longer allows the individual to be identified directly or indirectly.

1. Information you provide to us directly

When you visit our stores or purchase products from us. We may collect, use, store, and transfer different kinds of personal information about you when you purchase products from us. We have grouped this personal information together as follows:

When you participate in our loyalty and fundraising programs and promotions. The following examples are provided to help you better understand the information we may collect through your membership in our Super Savers Club® customer loyalty program, our 2nd Ave. customer loyalty program, participation in our FUNDrive fundraising platform, or your participation in other promotions and store events and interactions with our social media accounts. We have grouped this personal information together as follows:

When you access and navigate our sites. The following examples are provided to help you better understand the information we may collect when you browse our sites. We have grouped this personal information together as follows:

Please note that your Internet and Other Electronic Network Activity Information, which may be linked to your personal information, is collected through the use of server logs and tracking technologies, including: (i) cookies, which are small pieces of code that websites send to your computer or wireless device to uniquely identify your browser or mobile device or to store information in your browser setting; and (ii) web beacons, which are small objects that allow us to measure the actions of visitors using the Savers’ sites. For more detailed information regarding how we use cookies and other technology, please review the additional information in our Cookies Policy.

When you act as our vendor or supplier. If you are a vendor who is an individual or sole proprietorship, we may collect and store personal information about you. We have grouped this personal information together as follows:

When you donate. If you choose to donate used clothing or other household items through any of our donation programs, including GreenDrop or to one of our nonprofit partners, we may collect and store personal information about you. We have grouped this personal information together as follows:

2. Information received through third-party platforms

When possible, we collect personal information directly from you. However, in the course of administering the sites, we may collect personal information about you from another source. You may access our sites through third-party platforms, such as Facebook.  If you use our sites on or through a third-party platform, including via any mobile and/or other Internet connected devices or click on third-party links, the collection, use, and disclosure of your information and your use of the sites will also be subject to the privacy policies and other terms of such third parties or third-party platforms.  You should review such privacy policies, terms and other agreements.

3. Deidentified and Aggregated Information

Depending on the region in which you reside, and to the extent permitted by law, we may process your personal information into aggregated, anonymized or de-identified form for the purpose of measuring, tracking and analyzing trends in sales and/or donation activity, including the location of the store or donation site visited. Please see the What is personal information section for details on the difference between personal and anonymized information.

WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION

1. Sale of personal information and targeted advertising

For U.S. residents, our disclosure of your personal information to our online advertising and analytics providers may constitute a sale of data or use of data for targeted advertising under certain state laws. Depending on your state of residence, you can opt-out of this sale of personal information and use of your data through the opt-out mechanism found in our Data Subject Request site. You should also opt-out of cookies using the methods outlined in our Cookies Policy. However, you may still see advertisements for Savers even if you opt-out because Savers advertises through a variety of methods that are not based on your personal information. For more information, please review the section titled Your Data Rights.

2. When and how we may disclose your information with others

In the course of our business, we may disclose your Personal Information to other businesses and entities. We will only disclose your information with the following service providers or other external entities under the circumstances described below and solely to the extent that it is necessary to accomplish the goal and purpose of the disclosure. Therefore, we may disclose your personal information:

• To our database hosting vendors. Like many organizations, we utilize cloud databases to host our data, including your personal information, so that we can effectively and safely operate the sites and perform our Services.
• To our auditors. We may be subject to audits from a number of entities as well as due to our own internal auditing policies. In order to accomplish an effective audit, we must provide information, which may include your personal information, to external auditors. We always ensure that your information is safely disclosed and stored and that auditors can only use your information for the purposes of completing an audit.
• To our organizational service providers. We may utilize a variety of service providers to facilitate our performance of the Services. These service providers include our: payment processing, data analysis and analytics, marketing services, advertising services (including but not limited to retargeted advertising), e-mail and hosting services, and customer services and support.
• To individuals or entities you authorize. We may disclose your personal information to individuals or entities at your direction.
• Our affiliates. We may disclose your personal information to our affiliates for the purposes of administering our business and providing our Services.
• In corporate transactions. In compliance with applicable law, we may disclose all or part of your personal information to other entities in connection with the sale, assignment, merger, or other transfer of all or a portion of our organization or assets to such entities (including due to a sale in connection with a bankruptcy). We will require any such purchaser, assignee, or other successor organization to honor the terms of this Policy.
• For legal purposes. We may disclose all or part of your personal information to courts, litigants, regulators, arbitrators, administrative bodies, or law enforcement when we have reason to believe that disclosing this information is necessary to resolve actual or suspected claims. We may also disclose your personal information in order to identify, contact, or bring legal action against someone who may be violating any agreement with us, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of the sites, or anyone else that could be harmed by such activities. We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process, or other law enforcement measures. We may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims.

THIRD PARTIES

Savers remains responsible for all personal information communicated to other entities for processing on our behalf. As such, we work to ensure that other entities provided with your personal information have comparable levels of security and privacy protections, that they will not use or disclose the personal information for any purpose other than the purpose for which the personal information was communicated, and to notify us in the event of an actual or suspected confidentiality incident.

MARKETING AND ADVERTISING

Email, online advertising, and SMS marketing

You may opt-out of receiving marketing and promotional messages from Savers, if those messages are powered by Savers, by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications relevant to your use of our Services.

Cookies

Like many online platforms, Savers and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts, and web beacons. These tools are used for analytics purposes to enable Savers to understand how users interact with the sites and Services.  You can find more information on our use of cookies in the Cookies policy specific to the Savers site or subsite that you visit:

For all pages on the FUNDrive program site, see Cookie Policy.

For all other pages and subsites on the Savers.com website, see Cookie Policy.

For all pages and subsites on the ValueVillage.ca website, see Cookie Policy.

For all pages and subsites on the ValueVillage.com website, see Cookie Policy.

For all pages and subsites on the VillagedesValeurs.ca website, see Cookie Policy.

For all pages and subsites on the 2ndAveStores.com website, see Cookie Policy.

For all pages and subsites on the GoGreenDrop.com website, see Cookie Policy.

For all pages and subsites on the GoGreenDrop.ca website, see Cookie Policy.

For all pages and subsites on the join.savers.com website, see Cookie Policy.

For all pages and subsites on the lupuspickupmdva.org website, see Cookie Policy.

For all pages and subsites on the ucpickup.org website, see Cookie Policy.

Do Not Track (“DNT”): DNT is an optional browser setting that allows you to express your preferences regarding tracking across websites. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal. We do not have a mechanism in place to respond to DNT signals. Instead, in addition to publicly available settings on your browser, we offer you the choices described in this Privacy Policy to manage the collection and use of information about you.

ANALYTICS

We may work with service providers to provide site metrics and other analytics services. These service providers may use cookies, web beacons, and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our sites and Services, webpages viewed, time spent on webpages, links clicked and conversion information (e.g., transactions entered into). This information may be used by Savers and service providers on behalf of Savers to analyze and track usage of our sites and Services, to determine the popularity of certain content, and to better understand how you use our sites and Services. The service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.

For instance, information collected through Google Analytics is shared with Google and its partners who may combine it with other information you provided to them, or they collected from your use of their services. This information is stored in Google’s servers according to their privacy practices.

This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third-parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third-parties to learn about their privacy practices. For more information about targeted advertising specifically, please visit http://www.aboutads.info/choices.

LINKING SITES

The sites contain links to other websites. Savers is not responsible for the privacy practices or the content of such websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or “powered by” or “in cooperation with” relationships). We do not share information we gather with other websites or any other entities or individuals unless such sharing is disclosed to you in advance through this Privacy Policy. Other linked websites, however, may collect personal information from you that is not subject to our control. To ensure protection of your privacy, always review the privacy policy of the websites you may visit by linking from the sites. Please note that this Privacy Policy applies only to our sites, and not to other companies’ or organizations’ websites to which we link.

SOCIAL MEDIA

We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored, or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing. If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information. Savers is not responsible for how these third-party websites may use information collected from or about you.

Further, our sites may include social media features, such as the Facebook Like button. Our integration of these features may allow third-party social media to collect certain information, such as your IP address and which page(s) you are visiting when using our sites and Services, and to set a cookie to enable that feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our record management policy. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations, or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.

CHILDREN’S DATA

We do not knowingly collect the personal information of minors under the age of 16. Our websites and services are intended for individuals over the age of 16.  If you are under the age of 16 and have already provided personal information through the sites, please have your parent or guardian contact us immediately using the information provided under  Contact Us so that we can remove such information from our files.

RETENTION OF PERSONAL INFORMATION

We have established minimum and maximum retention periods and procedures for maintaining and destroying your personal information based on the type of data, the system, and our legal and business needs.  When you make a data subject request, including to delete your data, we retain specific records for up to seven years to show our compliance with your request.

Some of our retail locations include video monitoring that may be used to identify you or others. Video recordings are retained for up to 45 days unless there is a complaint, investigation, lawsuit or other legitimate basis, in which case, a file may be created in our records management system related for legal inquiries.

When personal information is retained to make a decision about you, we will retain such information for the period required in order to comply with our internal record management policies.

SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, no online or computer environment is 100% secure, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of service providers.  Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please feel free to contact us directly using the information provided under Contact Us. To ensure that our employees comply with our privacy policies, we have developed a training program that provides all employees who work with consumer data with the tools and knowledge to protect your personal information in all aspects of their work. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

YOUR DATA RIGHTS

A number of U.S. states and countries provide specific data rights to residents of those jurisdictions regarding their personal information. This section describes the rights available to those individuals who are entitled to them. If you have questions, or want more information about how to exercise your data rights, please contact us using the information provided under the section titled  Contact Us. If you do not reside in a state or country that has granted these additional rights, we may choose to decline your request. Our international customers in Canada and Australia also have some of the rights listed below.

1. What data rights do you Have?

Residents of some jurisdictions have some or all of the following rights.

Right to confirmation and access: You have the right to confirm whether or not Savers is processing your personal information and to access such personal information. The general categories of personal information that we collect, process, and disclose are listed in the general Privacy Policy under the sections What information we collect and for what purposes and When and with whom do we share your information.

If you wish to access the specific pieces of personal information that we process about you, please submit a request as directed in the section titled How to submit a data rights request.

Right to correct: You have the right to request that Savers correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.

Right to delete: You have the right to request that Savers delete the personal information that Savers maintains about you. Please note this right is not unlimited as Savers may be permitted by law to limit or refuse this request.

Right to portability: You have the right to request to receive a copy of your personal information in a portable and readily usable format, to the extent technically feasible.

Right to opt-out of targeted advertising: You have the right to request to opt out of Savers’ processing of your personal information for purposes of targeted advertising. “Targeted advertising” generally means displaying advertisements where the advertisement is selected based on personal information obtained from your activities over time and across non-Savers websites or online applications to predict your preferences or interests.

Right to opt-out of sale or sharing: You have the right to request to opt out of Savers’ sale or sharing of your personal information in certain contexts. While Savers does not sell your personal information for money, some transfers of data to certain vendors and other third parties may constitute a sale under some state laws. For more information, Contact Us.

Right to opt-out of profiling: Savers does not engage in automated profiling. Therefore, we do not offer a way to opt-out of profiling, and neither do we look for or process any online browser preference or opt-out signals that purport to opt-out of profiling.

Right to non-discrimination: You have the right to not be discriminated against for exercising any of your rights. However, note that the exercise of certain privacy rights may make it so that we are no longer able to provide you with certain services or communications. For example, if we delete all of your personal information, we cannot send you e-mails or other communications.

Right to limit use and disclosure of sensitive personal information: You have the right to limit the use or sharing of your sensitive personal information (for example race, religious preferences, health or criminal history). However, we do not collect or disclose your sensitive personal information.

Notice of Financial Incentives: California residents have a right to be notified of any financial incentives related to the processing of their personal information. For more information on Savers’ financial incentives related to its use of your personal information, please see our Notice of Financial Incentives.

2. How to submit a request

You can submit your request to exercise a data rights through either of the below:

• Submitting a request via our Data Subject Request site.
• Calling our toll-free number at 833-657-0239.

To opt-out of the sale, sharing, or use of your personal information for targeted advertising, you should also opt-out of cookies using the methods outlined in our  Cookies policy.

3. How we process data rights requests

Once we receive your request to exercise a right, we will confirm receipt and begin to evaluate, and if appropriate, process the request.

• In order to ensure that a request is legitimate, we will authenticate your identity with at least two points of personal information to match against information we already have n file about you. Usually we require your name, email, and/or a phone number. We require additional information to confirm your identity. If we are unable to verify your identity, we will reject your request. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by Savers for our files.
• We will make every effort to comply with your request to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted.

If we reject a request for any reason, we will inform you of the basis of the rejection. Not all individuals about whom we possess information will have access to these rights and we may not be able to provide these rights to everyone due to legal and jurisdictional limitations. We may not be able to comply with your request for a number of reasons, including:

• you do not live in a state that grants you the specific right that you have requested;
• the information that you’ve requested is not subject to the regulation that grants you the right to make a request in relation to your personal information;
• we are prevented or exempted by law, regulation, or rule from complying with your request;
• we do not maintain your personal information in a manner that is connected to your identity;
• we are not able to comply with your request without incurring disproportionate burden or expense; or
• if complying with your request conflicts with the integrity of our Services, the ability to administer our Websites, to administer our business and related relationships, or to establish, defend or administer legal claims.

4. Submitting a request through an authorized agent

You may designate an authorized agent to make a request to “opt-out” of sale, profiling, or targeted advertising, as those rights are described above. Any authorized agent should make a request through the same mechanisms that are available to individuals. The request should clearly identify that the request is being made by an authorized agent and must include evidence of authorization. If we receive a request from an individual or an entity purporting to making the request on behalf of another individual, we can only comply with the request if we are able to sufficiently authenticate both the identity of the individual as well as the authorized agent’s authority to act on that individual’s behalf.

5. Appeals and complaints

You have the right to appeal our refusal to act on your requests within a reasonable period of time. If you wish to appeal, please clearly and plainly describe your basis of disagreement with our decision by responding through the same means by which we communicated our refusal or by submitting your appeal through the information provided under Contact Us. We will review your appeal and either change our decision or reject your appeal, and in either case, we will provide a written explanation of the reason for the decision.

This decision will be final.

However, if you still disagree with our final decision, you have the right to submit a complaint to the local government authority in your jurisdiction. Your local government authority will have an online portal with details regarding how to submit complaints.

INTERNATIONAL CUSTOMERS

Savers also operates in Canada and Australia. If you are an international customer residing in those regions, please read our International Privacy Notice. The International Privacy Notice applies in addition to this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy will be revised from time to time as we add new features and Services, as laws change and as industry privacy and security best practices evolve.  We display an effective date on this Privacy Policy at the top of this Policy so that it will be easier for you to know when there has been a change.  If we make any material change to this Privacy Policy regarding use or disclosure of personal information, we will provide notice on our sites.  Changes will apply to information collected after the change is effective.  Please check this Privacy Policy periodically for changes.  Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.    If you do not agree to the terms of this Privacy Policy or any revisions, please exit the sites immediately or contact us using the information in the Contact Us section to exercise any rights you may have.

CONTACT US

Please contact Savers with any questions or to inquire about or submit a request relating to data rights, you can contact us by:

• Submitting a request via our Data Subject Request site
• Callingour toll-free number at 833-657-0239
• E-mailingus directly at privacy@savers.com